Ordering and Services

1. What services do you offer at Small Pipi Minis?

We offer 3D printing services, including custom prints and hand-painted commissions for tabletop role-playing game (TTRPG) miniatures. Additionally, we are official resellers of 3D printers and consumables from Makersuite. When purchasing 3D printers from us, we provide an installation service that includes basic education on how to 3D print.

2. How can I place an order?

You can place an order directly on our website. Alternatively, you can contact us via email at smallpipiminis@gmail.com or through WhatsApp at +65 85122279.

3.What payment methods do you accept?

We accept Visa, Mastercard, and bank transfers for local transactions.

Order Processing and Shipping

4. When will my order be processed?

We will process your order after confirmation with you through WhatsApp or email.

5. How long does it take to receive my order?

Normal prints usually take 7 business days. Hand-painted commissions may take longer depending on demand. We will communicate any delays clearly to customers.

6. Do you offer international shipping?

Yes, we offer shipping to nearby countries, the United States, and Australia. For customers outside these regions, please contact us to make separate arrangements.

7. Do you offer local pick-up?

Yes, we offer local pick-up at our partner location, Tableminis. Please contact us for the address and further details.

Damage and Returns

8. What is your policy regarding damaged items during shipping?

While we take precautions to prevent breakage, resin prints can be brittle. Please contact us within 7 business days of receiving your prints to discuss potential solutions.

Customer Support

9. How can I contact customer support?

You can reach us via email at smallpipiminis@gmail.com or through WhatsApp at +65 85122279. There is a icon at the bottom right of the website to contact us as well.

Promotions and Discounts

10. Do you offer any promotions or discounts?

We occasionally offer promotions on special occasions. Additionally, we have a "Print of the Month" promotion where select prints are available at a 50% discount.

Custom Requests

11. Can I request custom prints or commission hand-painted miniatures?

Yes, you can! We'll discuss your requirements further through WhatsApp and do our best to fulfill your requests.

Warranty Policy for 3D Printers and Consumables

At Small Pipi Minis and our partners, we focus on providing quality products. Therefore, we offer a 1-year Free Local Warranty against manufacturing defects and a hassle-free 1-1 exchange within the first 10 days after delivery.