Refund Policy

Damaged Resin Miniatures: Resin miniatures are renowned for their intricate details and stunning quality. However, it's essential to note that resin is a delicate material, and the miniatures created from it can be more brittle and fragile compared to other materials. While we take every precaution to package your miniatures securely, instances of breakage can occur during transit. If you receive a damaged resin miniature, please reach out to us within 7 days of receiving your order. We'll guide you through the return process and provide a replacement or suitable solution.

General Returns: If you're dissatisfied with your purchase, aside from damage concerns, please contact us within 7 days of receiving your order. We're committed to resolving any issues you might have. However, please note that custom-painted miniatures or personalized designs may have different return policies due to their unique nature.

Return Process: To initiate a return or exchange, please follow these steps:

  1. Contact our customer support through the contact form on our website or email us at
  2. Provide your order details, including order number and a description of the issue.
  3. Our team will guide you through the next steps, which may include providing photos of the issue and returning the item to us.

Exclusions: Please understand that due to the delicate nature of resin miniatures, instances of breakage during use, assembly, or painting are possible. We recommend handling and using these miniatures with care. Returns or exchanges due to such circumstances may not be applicable.

Refunds and Exchanges: Once we receive the returned item and assess the issue, we'll determine the appropriate solution. This could involve issuing a replacement, store credit, or a refund, depending on the circumstances and your preference.